 General |
Will you place ads on my site?
We will NOT place ads on your site.
Do you allow sites to advertise for money on their personal web space?
Yes, we allow sites to have commercial advertisements.
What forms of payment do you accept?
Currently PayPal, credit cards, Google Checkout, e-gold, 2CheckOut, Western Union. Other options may be available on request.
Are your server's Unix, or NT?
Our servers are Linux Red Hat 7.3. and Red Hat 9.0
Do you allow adult sites or content?
Yes. We allow adult sites on personal web space. Please see our Acceptable Use Policy page for permissible and non-permissible site content.
Is tax included with my monthly or yearly plan?
Yes, tax is included within the price.
What control panel do you use and do you have a demo?
The control panel we use is called cPanel. A demo of cPanel can be found here: hosting control panel. Login with the username 'demo' and the password 'demo'.
Can I pay monthly, quarterly, half-yearly or yearly?
Yes, you can choose any of these payment cycles.
Can I host friend's site?
Yes. You do not have to be an owner of the hosted site or domain.
How long does it take to setup my account?
Your account will be setup within 12 hours. You will receive an email with your account information, IP address, user name and password. You can then start uploading your site.
Are there any hidden costs, or setup fees?
No. Unlike many other hosting providers we do not charge setup fees. We keep our prices simple and transparent.
Can you register a domain name for me?
Yes. We can register a domain for you. You can also register or transfer domains yourself from our domain hosting faq page.
Can I get unlimited bandwidth?
No. We do not offer packages with unlimited bandwidth. There is no such a thing and it is not technically possible to have an unlimited bandwidth. We set limits to protect you and to provide you with a reliable service.
Do you offer telnet or shell access?
No due to security reasons we do not offer telnet or shell access. You are still able to unzip files on the server using our file manager as well as the ability to setup cron jobs.
Can I password protect directories?
Yes, you can password protect directories within cPanel.
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| Domain Name Server |
How long does it take to get my domain working?
It usually takes 24-48 hours for a domain to fully propagate.
What do I set my domains name server's to?
Please read your welcome e-mail. If you have lost your welcome email you can contact us requesting your dns.
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| Control panel |
Do you have a manual for our control panel?
Yes. Go to cPanel User Manual
Where do I go to login to my control panel?
You go to http://www.yourdomain.com/cpanel or https://www.yourdomain.com/cpanel
How do I make sub-domains?
To make a sub-domain login to your control panel and click 'Domain Management'. Inside of Domain Management you will see a place to manage and add sub-domains.
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| FTP |
Where can I download a free FTP?
We recommend downloading WS FTP from here
It's not letting me upload my files. What's wrong?
Make sure you are uploading to the right web directory which is the public_html folder.
Why doesn't my ftp password change when I change my cPanel password?
Please allow 24 hours for your FTP password to sync with your cPanel password.
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| E-mail |
How do I create email accounts?
To create an email account login to your control panel and click add/remove email account's.
What do I put for both incoming and outgoing mail server?
For both incoming and outgoing mail server put mail.yourdomain.com
Where do I go to check my emails using my browser?
yourdomain.com/webmail/
How can I setup webmail to go directly to horde, neomail or squirrel mail?
Login to the one you prefer to use after doing so copy the entire url from your address bar. You will not login to your cPanel and create a subdomain to go to the address you just copied. |
| Paths |
What is the path to my user files?
The path is /home/username/public_html
What is the local path to perl?
The path to perl is /usr/bin/perl
What is the path to curl?
The path to curl is /usr/bin/curl
What is the path to ImageMagick?
The path to ImageMagick is /usr/bin/
What is the path to convert for ImageMagick?
The path to convert is /usr/bin/
What is the path to sendmail?
The path to sendmail is /usr/sbin/sendmail |
| CGI/ASP/PHP/MySQL/JSP |
None of my cgi scripts are working on the server. How do I get them to work?
Make sure that they are chmoded to 755.
How do I create databases and manage them?
Login to your cPanel and click MySQL Databases. After your database is created you can manage it from phpMyadmin. This can be found at the very bottom of the MySQL page. |
| Software Versions |
What version of apache are you using?
We use the version 1.3.
What version of php are you using?
We use the version 4.4.
What version of perl are you using?
We use the version 5.8.
What version of MySQL are you using?
We use the version 4.1.
What version of cPanel are you using?
Our servers automatically stay up to date with the most recent stable cPanel version. |
| Billing |
How do I get the 30 day money back?
Simply cancel your order in the billing system within thirty days and note why do you wish to do so, and we process your refund.
How do I make a payment?
All online payments are recurring. Your payment will be automatically deducted.
How do I stop billing?
If you wish to stop billing you will not be able to use the account any more. Simply cancel your account in the billing system and email us why you wish to cancel. You shall also include "I give you permission to delete or sell my website and all of its content." |
| SSL |
What is a SSL?
SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.
What is the difference between shared SSL and private SSL?
A shared SSL displays as https://ip/~yourusername/. A private SSL would display as https://www.yourdomain.com in the address bar.
How do I purchase a private SSL from you and what type is it?
Simply place an order from your billing system. We will take care of the rest. Please note that private SSL requires a dedicated IP address to be installed on.
Whats the path to the free shared SSL?
We need to activate the shared SSL on each site manually that will require it.
I'm going to purchase my own SSL what do I need to know?
Our servers are Apache + Mod SSL If you require assistance from us to install it there will be an installation fee.
How do I transfer a SSL?
Every place that sells SSL has a different transfer procedure. You will need to ask the supplier you purchased it from.
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| Subdomains |
READ THIS BEFORE SETTING UP A SUBDOMAIN!
To create a sub domain cPanel asks for the name you wish to use. MAKE SURE the subdomain name you give it doesn't have a folder already named that name.
Valid subdomain may contain any letter or number as well as hyphen, but must begin with an alphabet character.
What is a subdomain?
Subdomains are a way of creating separate accounts within your master account, which are accessed as separate URLs. For example, you could set up a "test" subdomain on your master account "opalhost.com", which would be accessed as "test.opalhost.com".
However, you do not create a new cPanel when you create a subdomain. You still perform the administration functions for the subdomain through your master cPanel.
Practically, a subdomain is a sub folder within the public_http level of your account that has it's own cgi-bin directory. The "test" example above creates a new top-level folder called test, with a cgi-bin sub-folder. Upload your files for the subdomain to this location, including a separate home file (such as index.htm).
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| Addon Domains |
READ THIS BEFORE SETTING UP AN ADDON DOMAIN!
Make sure that you update the nameservers for your addon domain at your registrar with the same nameservers as for your main domain (see welcome e-mail). You cannot create an addon domain if your dns hasn't propagated to the server already. So you will need to wait 24-48 hours before attempting to create your addon domain.
Do not put 'www' in the addon domain name!
What is an addon domain?
An addon domain is a fully functional domain that is pointed to a subdomain. With the Addon domain feature in cPanel you can create a separate domain next to your main domain on your account. The HTML contents of a subdomain goes into a subfolder of the /public_html/ folder in your account.
So if you would add a domain named auto.com and your main domain is car.com, cPanel creates a subdomain called auto.car.com. The contents which goes in the /public_html/auto/ directory will be visible via your browser under: auto.car.com AND auto.com.
You can create POP mail accounts with auto.com and also the FTP can be accessed with auto.com (user for FTP should be auto@car.com).
I added an addon domain. Why did it say a subdomain added?
Every addon domain also creates a subdomain. An Addon is basically a subdomain that can also be accessed by the full domain. So for the visitor it is transparent, because they see only the full domain in the URL bar.
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